Job Description

Data Center Manager, Data Center Ops (DCO)

Job ID: 3155850 | Amazon Data Services, Inc.

This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation. Candidates must be willing to work independently and manage their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to strong knowledge of data centers, hardware, and network repair, candidates will create documentation, innovate solutions, participate in site‑level project work, and fix complex problems within the Data Center Space. The role operates 24/7, with a night‑shift schedule that may be adjusted to meet operational demands.

Key Job Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals across different locations
• Develop career paths for employees and update internal tools
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day‑to‑day data center operations including queue management, 24/7 shift arrangement and hardware logistics
• Act as the subject matter expert across all aspects of data center operations
• Ensure all operational KPIs and metrics are measured and met
• Inspire and guide improvement in team processes, technology innovation, and automation
• Manage large‑scale events (outages) and act as the call leader
• Improve work‑flows and throughput for data center operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
• Maintain the on‑call schedule, coordinating absences and vacations
• Passion for the quality and quantity of services provided, continuously striving to improve our customer experience

A Day in the Life

Amazon Web Services (AWS) is a fast‑paced technology company and a leader in the world of data centers. The position helps ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We’re expanding our infrastructure management team and look for technology managers with people‑management experience, strong technical understanding, and a drive to take AWS Data Center Operations to the next level.

Basic Qualifications

• 2+ years of data center, network engineering, and/or systems engineering experience
• 2+ years of experience managing people in a technical environment

Preferred Qualifications

• 2+ years of computer hardware experience, including troubleshooting and repairing experience
• Experience in technical writing in a relevant field
• Certifications in a relevant field (CCENT, Network+, CCNA)
• Behavioral interviewing and hiring experience
• Ability to work on a flexible schedule including days, nights, and/or weekends

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

USA, MS, Canton - 70,700.00 - 123,600.00 USD annually

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave.

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